Returns, Exchanges & Refunds
1. Timeframes & Requests
- Exchange/Return: Within 30 days of receipt.
- Right to Cancel: Within 10 days of receipt for a full refund (including original shipping).
- How to Request: Exclusively via our Online Returns Portal.
- Review Time: Our team will respond via email within 10 business hours.
2. Shipping Costs
- First Exchange: Return shipping to our facility is FREE. Shipping the new replacement product is the customer's responsibility.
- Subsequent Exchanges: All shipping fees (both ways) are the customer's responsibility.
- Defective Items: All shipping costs are covered by Dalie Coiffer.
3. Defective Products
- Reporting Window: Up to 90 days from the date of receipt.
- Process: Submit a request via the portal with a photo of the defect.
- Resolution: After receiving the item, we inspect it within 5 business days. If confirmed, you receive a replacement, store credit, or a full refund.
4. Eligibility Criteria To be accepted, items must be:
- Unworn, clean, odor-free, and unaltered.
- With all original tags and labels attached.
- Accompanied by the invoice or packing slip.
Note: Promotional or discounted items are final sale and cannot be exchanged or returned, except in cases of manufacturing defects.
5. Refund Process
- Credit Card: Refunds are processed within 10 business days after inspection approval.
- Store Credit: Optionally receive store credit with a 10% bonus (valid for 6 months).
Customer Support 📧 Email: ecommerce@daliecosmeticos.com.br
As três alterações feitas:
- Right to Cancel: 7 dias → 10 dias
- Review Time: 48 horas → 10 business hours
- Refund Process (Credit Card): 5–10 dias → 10 business days
